Frequently asked questions

How do I find out my ring size?

We suggest visiting your local jewellery store and asking them to size the finger on which you wish to wear the ring. 

What if I order the wrong size ring?

Many rings can be resized. Should you order the wrong size, where possible we will alter the ring for you, although this may incur a charge.

What’s the delivery cost?

Delivery cost is included within the cost of the item. There will be no additional delivery charge added on at checkout.

How long does delivery take from placing the order to receiving the item?

Most items are in stock, and where possible we will ship within one week of placement of your order. In some circumstances pieces may not be in stock - in this case we will commit to delivery within 1 month of placement of the order.

I need an item for a specific date. Can you send next day delivery?

If you require your item by a specific date, please enquire prior to placement of order. Where possible we will attempt to fulfill your order within the specified timeframes, however this may not always be possible as some items are made to order.

Are the items insured in transit?

We use Royal Mail Net Day Special Delivery, and items are insured up to £2,500.

What is your returns policy?

We are confident that you will be delighted with your purchase. However if for any reason you are not, please contact us within 14 days of receipt of your purchase for a full refund. We will refund you the full amount of the item(s) on your order within 30 days of receipt of the jewellery. Jewellery must be in its original, unworn condition, complete with all packaging.

Bespoke commissions or specially ordered pieces will not be eligible for return. Please contact us at info@heidihockenjos.com to return an item.

Can I ask for a different length chain?

All necklaces are available with chains of any length. Please contact us prior to ordering to request custom length chains. Note, an additional cost may be applicable should you wish to order a longer length chain.

Can I swap out stones from the pieces listed? 

Heidi loves working on bespoke commissions, and most of the items listed on the website are available with different stone combinations. Please get in touch with your request/ideas and we will work with you to design the perfect piece.